Some times it happens

Wedneday evening 7 pm I left for KL Airport like I have left before for the 8:55 pm flight. I know it's a bit a late, but sometimes it happens. I was hoping to be lucky like I have been a few times before. This was not to be one of those times. Reached airport at 9:15 having struggled and juggled through the traffic. Even though I did not want to go to the check-in counter, I still checked once to make sure I am not lucky - I was not.

Went down to the ticket counter to get the next morning ticket. I got 1547 token number, 1536 was running. I felt comfortable, after all it was just 10 people. Comfort was short lived. 30 mins gone and it was still 1540. At last at 11 pm, I get a shot at the counter. Well only a shot, the not so polite lady on the counter tells me - debit cards not accepted. Yes, the same debit card using which I bought my previous ticket on-line. But, no means no. Credit card already running over limit, I had no choice but to withdraw cash. My hard earned turn to get my ticket disappears. I go out looking for cash. No, not begging, i mean withdraw cash from ATM. With my prepaid travel card running on 0 balance I used my personal debit card to withdraw cash. Even though first ATM did not work, second did. I finally get a ticket for myself. By this time there was a brit guy hung with me, who was passing by KL for first time and is willing to just follow my plans for the night to stay in any near by hotel due to lack of any other information. As if I was a local.

With my limited knowledge I head to Tune hotels opposite to airport. These are similar to AirAsia - low cost. So I thought it would be good to experience these. But, I was late here too. No rooms! The girl on the counter, politer than the ticket girl, shows me a room next to the counter, where I could try my luck. In my search for a good night sleep, I take a shot at that option as well. To find that the hotel is about 25 minutes away by Taxi. The brit chickened out in fear of going away from the Airport. I braved my heart. This girl asked me for 100 Malaysian Ringitts for a back and forth Taxi drive between airport and hotel. But, did not accept any card either. Being 12:15 by now I agree. I step out of the room and use the ATM machine in front of me. But, by now this ATM machine had joined hands with other forces up aginst me. It declined both my debit cards. Searching my bag I pull out my last 100USD and ask the lady for an exchange. She directed me to the coffee shop. With my last 400 odd Ringitts and hotel rent to be paid, I chicken out too and walk back to airport.

To make some calls to update people about my missed flight and late arrival next day, I recalled those boxes hanging on the walls called payphones. I did not have a choice having lost my personal SIM and not having a local number. Bought a prepaid card to make the call. The instruction said, 'insert with the chip facing down' and I followed. But, the stupid box did not follow. After struggling to make calls for next 20 mins, i call for expert help from the shopkeeper who sold me the pre-paid card. He came in and turned the card over and dialled. It started rininging. You see prior experience helps over theoretical knowledge. It was a caller tune playing. First time I liked caller tunes, because they were like a hope to me that something is working. Only for 10 seconds! Caller tone stoped and no voice from other side. I call a few more times for that 10 second happiness. But then practice and patience both paid after 30 minutes of mission pay fone. At last at 1 in the night I finally connect for whole lot of 3 minutes and run out of balance - after all the ledendry 'pay phone' was not cheap enough. I give up and go looking for space for the rest of the night.

McDonalds - my supporter at all times, supported me for the whole night as well. After my laptop ran out of battery I changed my seat to find one near the socket. A few more like me were hanging around the powerful place. Opposite to me, a Korean girl, diagonally on adjacent table, a Malaysian dude and opposite to him and next to my table, an Indonesian girl.

While I continued working through my night, killing my time with some weekly reports, updates and boring document reviews, the girl next to my table was not able to figure how to power her laptop with non-matching pins of her powerplug. I helped her with a spare converter I had. A few hours later I see the Malaysian dude even adding that the girl in facebook, not that the girl was a babe for me to feel jealous of him. As a friendly gesture he asked me too if I was present on facebook. I could only answer politely "yes, but I do not use often". As a token of thanks for sharing that conveter, this girl gave me and that Malaysian guy a Belgian chocolate each. That too not the small ones, big ones like those Bourneville's we find in India and asked where I was from. 'India' I said. She said "oh you know 3 Idiots, very very good. I think very intelligent". I answer, yes I know with a smile as if I directed and produced. Then she said "and Slumdog millionaire". I say yes again, hoping she is not going to ask another one now. Finally picking her bags up, she said "and Aisswarya Rai, very very beautiful".

Finally at 7 in the morning with a few coca colas gulped, time arrived for me to not miss the flight now and I reach the check-in counter. Even though the day was over, some things did not seem to have changed - attitude of electronic devices on the airport against me. Check-in counter girl tells me, my credit card was declined for this ticket so payment not done. Yeah, you read up there that I paid cash to AirAsia. I said the same to her too. But, her system does not agree. Well her supervisor's did. I guess all systems wanted to have their say.

At last I get a boading pass, hop the plane and fall asleep to wake up when it landed again.

Thank God, it happens only sometimes.

Weight accumulation

No, I am not talking about weight gain or loss. I am writing about the limited weight that we can carry on air travel.

Different airlines have different limits. While Air Deccan did not increase it from 15 to 20 kg even after becoming Deccan some others let u carry a 20 Kg of maximum. Business class travelers have it 25 Kg (in some airlines).

Why not accumulate it?

Now coming to the point of accumulating it. More often than not during my travel(especially traveling home) I carry way beyond that paltry 15-20 kg cap. Then I go requesting, insisting and citing instances where I was waived off a few Kilo grams last time and all that. But, once in a while I carry only a hand bag too. Now, if an airline could actually create a loyalty card where I could accumulate the unused check in luggage weight, how great it would be. Just as the last time I traveled by Deccan I checked in only 5 kg. I would have been so tempted to travel by Deccan if the remaining 10 could be used again in near future and letting me carry 25 kg next time. Most of the premier airlines like Jet airways, Kingfisher and Indian airlines do have loyalty pro grammes where by customers do get freebies for enrolling and then accumulating free miles. What they cannot accumulate is unused weight limits. I would definitely become a loyal customer to an airline that could offer me something like that. In fact most of the Indian people traveling to or from their native would be delighted by this as they have to carry lot of ghar ka khana etc.

Benefits:

1. Loyalty could substantially improve for family customers as families often tend to carry more average weight.

2. This could be a great differentiator for an airline in the highly cluttered aviation sector.

3. It could be a great feature to advertise.

Limitations

There would be a possibility of having passengers once in a while who would come with 200kgs of luggage smug smile on face and their membership card in pocket. Keeping air safety in mind the airlines may not be able to permit that and keeping the loyalty pro gramme in mind they may not be able to say no to the passenger either.

But, if the accumulated weight would lapse on a regular basis like half yearly or so then there could be way out.

Well, till when something like this does not come up, I can only think of requesting, insisting or finally giving up and paying more.

Mumbai Airport

Last weekend(extended weekend) I was in Mumbai just for a break. Being from Bangalore entering the arrival terminal on Mumbai airport almost felt as if I had traveled a few seas across and reached another country.

No exaggeration! Just look at the help desk in pink, orange and white. It looks better than a privately run internet cafe.

The amount of space available is so huge it raised the question in mind - where was all this space till now?

Ofcourse GMR(builder of the new mumbai airport) is spending a good time, effort and space to make the travelers realize what it has done. But, it is only adding to the looks of the airport.I do not have pictures of departure longue with me but that was equally good.

Like a few other international airports they have come-up with their own magazine too - 'Mumbai touchdown'.


Did you ever see a feedback form drop box on any of the Indian airports? Well, I have seen one on Chennai international departure terminal and it was being used properly to dispose of small litter like chewing gum wrappers, shopping bills etc.

Visiting the Mumbai airport after 1.5 years I was highly impressed to see all this and decided to fill the feedback form with positive comments. My cousin with me picked up the Hindi form, which was tough to understand with so much of pure Hindi(its disappointing though that we in India find it difficult to understand Hindi). Well you think who reads all the feedbacks, don't you ? To my surprise someone seems to be doing that as I received an SMS from 'MUMBAI ARPT' thanking me for the feedback.

Message - Thank you for your feedback. It will help us continually improve passenger experiences at Chhatrapati Shivaji International Airport. *Empowered by Moveo systems* Some advertisement there at the end.

But, so much gesture by an airport - to enter my phone number into the system, only to send me an automated message is commendable. For the rest I can show only this. Yes, again from the same airport.

Prohibited or not?

Looking at this I do not understand whether smoking is exactly prohibited or not inside a plane toilet. If smoking is prohibited then why an ashtray next to it. This to me is equivalent to someone saying - murder is a crime but in case you happen to do one please do not let the blood spill here and there. Clean the knife and floor.

I, We and Leadership

Since more often than not, I do not have much to do so I speak to people around me on leadership etc.

Often my argument is when leaders speak(exclusive of personal interviews) they should prefer to use 'we' over 'I' as much as possible. Because, though it is they who stand on the podium, it is they who will take big decisions, it is they who will sign the deals but to make people feel they are a part of the organisations, leaders must use 'we'.

Last sunday I was travelling from Bangalore to Guwahati. I had to change 2 flights. Would like to share an observation.

Kingfisher airlines. The inflight magazine contains an address from Mr. Vijay Mallya who is currently acting as the Chairman and Chief Executive for the airlines. In his address to the passengers he uses 'I' 4 times and 'we' 2 times.

Spicejet. The inflight magazine contains Mr. Siddhanta Sharma's Address to passengers. Mr. Sharma is the CEO for Spicejet. He uses 'we' 6 times and 'I' only once.

If you were given a choice to work in the team of one of the leaders above which one would you choose?(keeping apart the grand charisma and magnanimous reputation of Mr. Mallya).

Thai Airways vs. Singapore Airlines

While traveling from Bangalore to Beijing this time I got Thai airways tickets instead of Singapore airlines from the travel department of my company. Though I love Singapore (I have been on the airport only, bt I still love it), I still thought its good I get to try another airlines and their services. Well here is a small summary from my side comparing the two.

Thai does not starts serving a hot towel to clean hands and face. If you are starting from Bangalore it is a must because of the dust and pollution that you have to fight on the way to the airport.

Now if the flight is 4 or more hours and you are traveling international you expect your personalized TV because it can be boring to travel that long without anything to do and one big LCD some 15 feet away makes no sense.

The Flight was delayed by 1 hour. Well I doubt it was those air traffic jam reason because the Singapore airlines plane standing on my right side scheduled to depart 1 hour after us departed before we even moved. Though it might not be a regular affair but it was in this case.

There is no menu for the meals giving information about what one can choose to eat and know beforehand what all is available onboard. There is no glass holder on the front seat tray.

I did not find the food good enough either (though this could vary from individual to individual).

The airhostess/airhost are a little slow to react to your needs.
The magazine really does not contain good content to go through(and this despite there being no TV to watch your desired movie)

For the connecting passengers Thai airways does not boarding pass for the second flight from the original city as is the case with SQ (Sing air). So one has to stand in the queue again to get the next boarding pass. There were only 8-10 counters for issuing boarding passes. This is a small number for the number of passengers who were transiting even at 4AM. Unfortunately the queue in which I stood was so slow (of course all of them were so long as well that I did not dare to quit my line and join another after I realized mine was much slower than the other). I had to stand for 1 hour 20 minutes in the queue to collect my boarding pass (one can call it as a time pass). This is quite ridiculous that the next boarding pass is not issued despite flying by the same airlines. On top of this the Bangkok airport is not full of shops or any entertainment facilities(like Singapore airport).

Now having cribbed enough about the poor chaps some of the good things that I came across were the better legroom on Thai (both flights, Bangalore - Bangkok and Bangkok - Beijing). One of the onboard music channels offered Hindi music. And the seats were more stretchable.

So if you have a choice between these two on your travel route then my suggestion would be Singapore Airlines. Especially if you have a connecting flight and your break is for more than 4 hours.

There is a possibility that because I have not been disappointed by Singapore airlines' service even once of the 8 times I have boarded it, my expectations have increased.

But then obviously Thai Airways is cheaper than Singapore Airlines.